Returns and Exchange Policy
At DrHarness, your satisfaction and confidence in your purchase are of utmost importance to us. We are committed to providing:
- Safe and timely delivery of your order.
- Ensuring that the product you receive is in perfect condition and matches its description.
- Secure and verified transactions for every purchase.
How to Initiate a Return?
- Start the Process – Visit our Returns Center.
- Input Details – Enter your order number and email address.
- Selection – Follow the instructions to select the items you wish to return. Ensure the items meet our return policy criteria.
- Approval – Once your return is approved, you will receive an email with shipping instructions.
- Timely Return – Please ship the item back within 7 days after your return is approved. Failure to do so may result in the cancellation of the complimentary return label (if provided) and rejection of the return request.
Need Special Assistance?
Every return request is unique. If you find yourself in an exceptional situation, feel free to reach out to us, and we will do our best to find the best solution tailored to your needs.
We are always ready to discuss specific cases and offer a personalized solution.
Easy Returns & Exchanges
Your Satisfaction is Our Priority.
We want you to be happy with your purchase, but we understand that sometimes things may not go as planned. If you need to return or exchange an item:
- Return Window: You have 30 days from the date of delivery to return the item.
- Product Condition: Returned items must be undamaged, with tags intact, and in their original packaging.
- Beyond 30 Days: Unfortunately, if more than 30 days have passed since delivery, we cannot process a return, exchange, or refund.
We care about your peace of mind. Shop confidently, knowing that DrHarness is always here to assist you.